Terms of Service

Social Synapse provides digital agency services, including but not limited to custom website design, search engine optimization (SEO), digital marketing, and brand strategy (collectively, the "Services"). The specific deliverables, timelines, and pricing for any project shall be governed by a separate, signed Statement of Work (SOW) or Client Agreement.

The timely completion of Services is highly dependent on active client cooperation. The Client agrees to:

• Provide all necessary business information, high-resolution media assets, login credentials, and text copy in a timely manner.
• Provide constructive feedback and design approvals within three (3) business days of submission by the Company.
• Acknowledge that delays in providing assets or approvals will result in proportional extensions of project deadlines.

Upon receipt of final and full payment, Social Synapse hereby transfers and assigns to the Client all right, title, and interest in and to the final customized website design, layout, and copy created specifically for the Client.

The Company retains the right to:

• Feature the completed work, case studies, and screenshots in our portfolio, marketing materials, and social media channels.
• Retain ownership of any pre-existing code, frameworks, templates, or proprietary tools used to build the website.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOCIAL SYNAPSE, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES PROVIDED.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO THE COMPANY FOR THE SPECIFIC PROJECT GIVING RISE TO THE LIABILITY.

The Client agrees to defend, indemnify, and hold harmless Social Synapse and its contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Any materials, copy, images, or trademarks provided by the Client that infringe upon third-party copyrights.
• The Client's breach of any provision of these Terms.

These Terms and any dispute arising out of or related to our Services shall be governed by, construed, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario.